It’s been a while since I have had a drive to write. Today, that’s a little different. This comes as a result of looking at some things that I just cannot ignore anymore.
This has nothing to do with politics and everything to do with laziness and greed. We invent things and automate processes to do the remedial tasks that we really don’t want to do or we implement them to save time and money. There will come a point where the automation and machines will be able to do most of the “work” that we humans are currently doing. When that happens I question how we will be able to earn a living if the jobs have been taken over by machines and automatic processes.
There was a time when you called a business and the company you were calling had employed someone to take your call. That person had the ability to listen to your reason for calling and help you get in touch with someone who could assist you. These days, you are repeatedly pushed away from speaking to someone and often the message you receive while you are attempting to get help tries to steer you to a company web site that is often poorly designed to take your information and leave you with the hope that maybe you will be contacted by a real live person who might be able to help you.
This has become that standard here in America and it’s always shocking to place a call and actually get a real live person to answer your call without an electronic fence that asks you to navigate your way through a dozen options in order to ultimately end up leaving a message in a black hole somewhere…never to be returned.
There are many people who have been displaced by such systems and there will be many more who will be as the trend continues. Let’s look at trucking for example. There are many trucks on the road at any given time with one or two employed drivers in the cab. They are trained to be truck drivers and have the skills required to do the job.
Enter the self driving truck for example. For now there’s a person in the truck that babysits the system but eventually as that technology improves, there won’t be a need for the babysitter in the cab and another group of workers jobs will be lost to automation and robotic controls.
How about the Amazon Echo? It’s got some really cool voice recognition technology but what if that technology is used to take your order at a fast food joint? One more displaced set of workers? I’m not suggesting that we stop advancing the development of technologies but I would be more concerned about the rate we are displacing workers with no training outside of the area they are no longer needed. It’s like we are developing tools and replacing people at a rate that is somewhat dangerous and these are lower level jobs. The IT industry is doing similar things. They want one person who can deploy hundreds of servers in minutes and they require less workers to do it. There’s self healing code and self repairing systems already in place.
At some point if we displace enough workers and there’s little left for humans to do, who will be able to afford the services offered by these companies who have automated their workers out of a job? At what point do the people stop purchasing goods and services because they simply cannot afford them anymore? At what point do we stop and look around and discover that we are becoming less capable of doing much of anything other than babysitting a machine that will eventually replace us?